Our terms and conditions are in accordance with UK law and are intended to ensure that our customers can shop with The Bed Centre with confidence.
Free Memory Foam Pillow Offer
When booking an appointment via thebedcentre.net, you will receive FREE memory foam pillows providing you arrive at your appointment and make a purchase over £250. If you do not make a purchase, then you are not eligible for the free pillows.
Pricing
All prices are in pounds sterling and include VAT. Delivery fees may apply depending on the order value and location in the United Kingdom. Prices may change without notice, but we will only change the price after we have confirmed your order if it is in your best interests.
Payment
You can pay with cash and any major credit card or debit card.
Availability of products
Items displayed in-store may not always be available. If any of your selected items are out of stock, we will notify you of our best estimate of availability and delivery date at the time of purchase. Please keep in mind that any such dates are only estimates, are subject to change without notice, and do not constitute a contractual obligation on the part of The Bed Centre to supply goods by a specific date. However, if availability is significantly delayed, we will make every effort to keep you informed.
Images and descriptions of products
Please note that the colours of images displayed on our website may vary depending on the device or technology used to view them. While we strive to ensure accurate colour representation, some variations may occur. Additionally, mattress fabrics may differ slightly from the images shown, as manufacturers may update materials. We make every effort to provide accurate representations, but some discrepancies in fabrics may still occur.
Accepting orders and providing security
When you make a purchase in-store, we will consider it an offer to purchase. If we accept your order, we will issue a receipt as proof of purchase. We reserve the right to refuse a sale if we deem it necessary.
We may use the information you have given us, or that we already have about you, to confirm your identity when processing a transaction. This helps us protect both you and us from fraudulent transactions.
Delivery
On stock items, free next-day delivery is available to anyone within 30 miles of our warehouse in B77 5DG.
All deliveries will be delivered to your door unless you have requested bedroom delivery. We will also remove your old bed or mattress, as well as assemble any items if requested at the time of purchase.
If you have any questions about our delivery service, please contact us at 01827 284830.
Any re-delivery that is required due to no one being present at the delivery address for their scheduled time slot will incur a re-delivery charge of up to £100, depending on the item(s).
Removal of an old bed or mattress
When arranged at the point of sale or prior to delivery, we will remove and recycle old beds and mattresses. This is a chargeable service of £20 for each item removed.
If the old mattress is badly soiled and deemed unsanitary to be moved by our delivery team, we reserve the right to refuse removal.
All old mattresses are recycled by third-party specialist recycling centres near our warehouse, and no materials are disposed of in landfills.
Returns and cancellations
With the exception of shop-soiled ex-display models and specially made orders such as custom sizes, you have the right to cancel your purchase within 14 days without giving any reason.
If the purchased product has been removed from its original packaging, your right to cancel is null and void.
To exercise your right to cancel, you must notify us in writing at:
The Bed Centre Tamworth Ltd, Unit 7 Forties, Wilnecote, Tamworth, B77 5BZ Telephone: 01827 284830 E-mail: [email protected]
To meet the cancellation deadline, send your communication regarding your exercise of the right to cancel before the cancellation period expires.
Cancellation effects
If you cancel your purchase, we will reimburse you for all payments received from you, including delivery costs (except for any supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us). If the loss is the result of unnecessary handling by you, we may deduct the value of the goods supplied from the reimbursement.
We will make the reimbursement without undue delay and no later than:
14 days after we receive back from you any goods supplied, or
(if earlier) 14 days after you provide evidence that you have returned the goods, or
(if no goods were supplied) 14 days after we are informed of your decision to cancel the purchase.
We will make the reimbursement using the same method of payment that you used for the initial transaction unless expressly agreed otherwise. You will not be charged any fees as a result of the reimbursement.
We may withhold reimbursement until we receive the goods back or you provide evidence of having returned the goods, whichever comes first.
You must return the goods or hand them over to us without undue delay and, in any case, within 14 days of notifying us of your cancellation. If you return the goods before the 14-day period expires, you have met the deadline.
You will be responsible for the direct cost of returning the items. For goods that cannot be returned by post due to their nature, the cost is estimated to be around £100.
Order Cancellation & Returns Policy
We know that circumstances can change, and we aim to be as flexible as possible. If you wish to cancel or return an order, please contact us promptly. A restocking fee of 20% may apply to cover processing and handling costs. We recommend carefully reviewing all details before placing your order to help avoid any issues.
Transportation Damage
Prior to dispatch, we thoroughly inspect all goods to ensure that they leave our warehouse in perfect condition. Unfortunately, transit damage can occur. If your purchase shows obvious signs of transit damage when it arrives, please refuse delivery and notify us immediately. If the damage is only apparent upon opening the packaging, you must notify us within 48 hours of receipt. In either case, we will arrange for replacement goods to be delivered as soon as possible.
Faulty Products
Goods are fully guaranteed against manufacturing, material, or workmanship flaws for a minimum of 12 months from the date of delivery, depending on the manufacturer. There is no warranty provided for commercial rather than domestic use.
If your goods develop a fault within 28 days of delivery, you may return them for a full refund or replacement. After 28 days and before 12 months, a replacement may be offered. These guarantees do not cover flaws caused by accident, neglect, or misuse.
Legal
Sales are governed by English law, and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions, which will not be changed.
We do not guarantee that our website will work on all devices or browsers.
Copyright
The Bed Centre Tamworth Ltd owns the copyright in all materials on our website, which may be downloaded, copied, reproduced, republished, posted, broadcast, transmitted, or linked for non-commercial purposes only. Without our prior written consent, you are not permitted to create any link to or from our website.